Shipping Policies

Spirit and Groove, LLC charges a low flat rate for shipping based on where we are sending your groove. These rates are:

$5 for US Locations
$10 for Canada
$15 for All Other Countries

 

DELIVERY ESTIMATES: We apologize, but we do not have estimated times available to show before purchase. We WILL provide tracking information via email once your order is complete.

 

COMBINATION ORDERS: If you order a combination of groovy drumming hats and shirts, they may be shipped separately and from different carriers. We will provide separate tracking information when this happens. Contact us at spiritandgroove@jeremylarochelle.com with any questions. We are happy to help.

 

EXPEDITED ORDERS: Sorry, we do not offer expedited shipping at this time.

 

SPECIAL NOTES ON INTERNATIONAL ORDERS: Spirit and Groove tries our best to accommodate as many people who want to enjoy the groove with us as possible. However, international shipping can be tricky, so here are our policies.

 

All orders and shipping charges are in US Dollars and your credit card company may charge additional fees to convert into the US Dollar. Contact your financial institution for the most up-to-date rates. Spirit and Groove, LLC is not responsible for those fees. Contact your banking institution to learn about your rates.

 

Customs fees (taxes, duties, processing fees, brokerages fees, etc.) may be charged upon delivery and required to obtain your order. These fees are NOT included in your shipping charges and the customs agency or local government in your country may require you to pay additional fees to receive your items. Spirit and Groove does not include these fees and will not reimburse you for them.

 

We are not able to mark orders as “gifts”.

 

We do not issue any refunds for customs fees, shipping, or the cost of your order should you refuse to pay the customs fees.

 

Spirit and Groove has no way of estimating customs fees, taxes, duties, etc. Please contact your local customs office if you need to know more.

 

By completing your order, you agree to pay all applicable fees. If your package is seized by Customs Officials for any reason whatsoever, we will not issue you a refund.

 

If you refuse or return your order no international shipping charges or fees paid to local government will be refunded.

 

If you have any questions, we encourage you to contact your Customs Office, as Spirit and Groove cannot advise you about your country’s customs policies.

 

While many packages make it to their final destination without issues, Spirit and Groove is not responsible once the package lands in the destination country as we do not have any jurisdiction over international countries and their postal systems. Should any issues arise after the package has landed in the destination country, the recipient is responsible for contacting their local postal service to remedy the situation.

 

Payment times may take longer on International orders with Spirit and Groove.

 

Tracking information may not be available to your destination country.

 

Spirit and Groove reserves the right to deny any refund or return as well as the right to deduct applicable shipping and customs fees on international returns from the final refunded amount.

 

Service to your destination country may not be available at the time of your order. If this happens, one of our representatives will contact you to discuss your order.

 

RETURNS: We make returns and exchanges groovy! If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one of similar price.

 

You can return a product for up to 30 days from the date you purchased it. Any product you return must be in the same condition you received it and in the original packaging. Please keep the receipt.

 

Spirit and Groove, LLC reserves the right to decline any return or refund.

To return your product, you should mail your product to:
1278 N. 85th PL. Scottsdale Arizona US 85257.

 

Also, please send an email to spiritandgroove@jeremylarochelle.com letting us know your return intentions.

 

You will be responsible for paying for your own shipping costs for returning your items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

REFUNDS (IF APPLICABLE): Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable): If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

 

If you’ve done all of this and you still have not received your refund yet, please contact us at spiritandgroove@jeremylarochelle.com.

 

DIGITAL PRODUCTS

 

DRUM TRACKS: Terms of Use: By placing an order with Jeremy Larochelle and Spirit and Groove, LLC, hereby known as the Provider, you, hereby known as the Purchaser, agree to the following terms.

 

All drum tracks are NON-REFUNDABLE.

 

Purchaser is granted worldwide, royalty-free, non-sub-licensable, non-exclusive use to reproduce and share, in whole or in part, for perpetuity.

 

Purchaser releases Provider of any and all third-party claims or judgments resulting from the use of Provider materials in whole or in part. In the event that Provider is included in any such claim, the Purchaser agrees to cover all costs including, but not limited to, legal fees, research costs, loss of consortium, and judgments

 

Purchaser has cleared all intellectual property claims and releases Provider of any such claims, judgments, and/or as a party to any lawsuit, claim, or loss resulting thereof.

 

Provider has the right to use Purchaser materials for advertising purposes including, but not limited to, online, social, and email campaigns.

 

DIGITAL BOOKS

 

All downloadable books are NON-REFUNDABLE and NON-Transferable.