And just like that… Adele’s 25 is already breaking records. With just three days under its belt, the Brit-singer’s highly anticipated album has sold 2,433,000 copies, surpassing the 2,416,000 of NSYNC’s No Strings Attached release in 2000. Even more impressive is just how huge this album already is in its first week when compared to some other superstars. Justin Timberlake’s 20/20 sold 968,000 copies its first week, Taylor Swift’s Red sold 1,208,000, Britney’s Oops!…I Did It Again sold 1,319,000, and Eminem’s The Marshall Mathers LP sold 1,760,000.
So how is it that 25 will outperform some of the music world’s brightest stars, during a time when we are all constantly reminded that the industry as a whole is underperforming? Is it Adele’s musicianship and song-writing prowess? Is it the new distribution mediums available? Is it social media and a new era of viral-promotion?
In all actuality, 25’s success comes in the nearly perfect integration of the four P’s of marketing. Interestingly, her marketing mix, as complex as it may look, is made quite simple by her unique musical ability, which has driven demand in a way that has allowed her label to control a few key elements and thus boost demand in an era when record sales are hard to come by. To understand how it all plays together, let’s look at 25’s release from the perspective of these fundamental components of marketing.
Product: At the core of any marketing mix is the product. The better it is, the more opportunity it offers the other elements of the recipe on which to build. There is no doubt that Adele brings to the table a strong product in 25. This is made evident by both the overwhelming industry accolades and sales success of her previous album 21. 25’s predecessor won three American Music Awards and seven Grammy’s including Album of the Year, Best Pop Vocal Album, and Best Pop Solo Performance along with a host of other trophies. It climbed to number one on virtually every pop chart around the world at one time or another and has remained on many since its 2009 release selling over 11 million copies in the U.S. alone to date. While music tastes are subjective, this is pure empirical evidence that Adele has a strong product on which to build her success.
Promotion: The success of 25’s promotion lies in the consumer adoption cycle of 21. Adele’s previous album remained on many charts and continued to sell while the artist went into hiding, had a baby, and started her next release. When looked at from a product adoption cycle perspective, it could be argued that 21 had just started to enter its decline phase, thus leaving the bell curve peak of its 11 million plus consumers anticipating a new product from the artist. This would be between 90 and 95% or about 9.9 million persons chomping at the bit for a new Adele album and may help explain why her first single Hello had over 27 million views during its first day on YouTube. This was enough to prompt the conversation by the global press if Adele’s upcoming release would match its predecessor and ignite a viral outbreak on social media to help make that happen.
Place: Adele’s product quality and promotional power allowed her team to control her places of distribution, which has become a vital component in the modern recorded music marketplace. Today, more and more customers consume their music through either a digital distributer such as iTunes or an online streaming service such as Spotify with the latter providing diminished returns for the artist and their management team and requiring more movement to count as an album sale (1,500 streams = 1 album sale). However, due to decreased promotion and demand drivers, many artists must release to both channels to break through increased noise in the market. This “necessary evil” comes at a huge cost in regards to physical album sales. Luckily for Adele, the huge demand for her latest product has allowed her team to forgo releasing her tracks to streaming channels, which has ultimately doubled demand for her physical unit sales and defended another element of her marketing mix – price.
Price: When you achieve a product that is relatively price/demand inelastic, it is safe to say that the other components of your marketing mix are singing in harmony. This is exactly the case with 25. You can’t stream 25 yet and nobody seems to care…or even complain. Many will buy it because they know the product is worth the price. Others will buy in so they too can be a part of the conversation or to contribute to the success of a superstar who doesn’t really seem like a superstar. Either way, Adele’s musical ability has fueled a promotion powerhouse that could be properly manipulated by her management team, which ended in increased sales in an industry where that doesn’t really happen too much anymore.